Che Chung Luk: optimising demand management and improving service development through staff empowerment and system delegation

“You have to love what you are doing, this is really important,” said Dr. Luk. He reminded us that the attitude should be the highest regarded drive if you want to achieve. If you have the passion for your work, skills and knowledge will follow. Let us take being a doctor as an example, the skills and knowledge can be obtained through studying and continuous practices, provided that he or she loves treating patients. “I always believe that in the setting of a healthcare system, the most crucial driver is the satisfaction arisen from seeing the patients benefited from the treatment. Nothing else is more important than this,” he added.